Privacy Policy

Our commitment

Wollongong Luxury Transport (“we”, “us” or “our”) respects your privacy. This policy explains how we manage personal information when you use our website, request a quote, make a booking or communicate with us. We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Information we collect

Depending on how you deal with us, we may collect:

• your name, phone number and email address;
• pickup and destination addresses, dates, times, passenger numbers and selected vehicle;
• flight or cruise details, luggage requirements, child-seat requirements and children’s ages where supplied;
• booking notes, enquiries, correspondence and payment or transaction records;
• technical and usage information such as IP address, browser or device information, pages visited, referring source and interactions with our advertising.

Please avoid including sensitive information in free-text fields unless it is reasonably necessary for us to provide the requested transport service.

How we collect and hold information

We usually collect information directly from you through our quote and booking forms, by email or telephone, and when you interact with our website. We may also receive information from a person arranging transport for you, a corporate client, travel organiser or referral partner.

Booking requests are stored in access-controlled electronic systems. We use reasonable administrative and technical safeguards designed to protect information against loss, misuse, interference, unauthorised access, modification or disclosure. No online service can guarantee absolute security.

Why we use your information

We use personal information to:

• calculate routes and prices, respond to enquiries and process booking requests;
• arrange and deliver transport, communicate pickup details and provide customer support;
• manage safety, service quality, complaints, billing and business records;
• prevent misuse of the website and protect our customers, drivers and business;
• measure and improve our website and advertising; and
• comply with legal, regulatory, insurance and accounting obligations.

If you do not provide the information marked as required, we may be unable to calculate a quote, contact you or arrange the requested transport.

Automated quote calculations

Our online calculator automatically uses route distance, pickup date and time, passenger numbers, vehicle capacity and published pricing rules to display an estimated fixed price and suitable vehicle options. It does not finally approve availability or payment. Requests within 24 hours require staff confirmation, and you can contact us if you believe the result is incorrect.

When we disclose information

We may disclose relevant information to drivers, vehicle operators and subcontractors who help provide your service; technology, hosting, mapping, communications, analytics, advertising and payment providers; professional advisers and insurers; and government, regulatory or law-enforcement bodies where authorised or required by law. We do not sell personal information.

Website services and cookies

Our website uses Google services for address suggestions, route calculations, advertising measurement and campaign performance. These services may use cookies or similar technologies and receive technical information about your device and website use. You can restrict cookies through your browser settings, although some website functions may be affected. Google’s own handling of information is governed by its privacy terms.

Overseas processing

Some technology providers operate global infrastructure. Personal information or technical data may therefore be processed or stored outside Australia, including in the United States and other countries in which our service providers or their subcontractors operate. Privacy protections in those countries may differ from Australian law.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting, insurance and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it.

Access and correction

You may ask to access personal information we hold about you or request that it be corrected. Contact us using the details below and provide enough information for us to identify the relevant record. We may need to verify your identity. If we cannot fulfil a request, we will explain why where required.

Privacy complaints

If you have a privacy concern, please contact us first with details of the issue. We will acknowledge and investigate the complaint and aim to respond within 30 days. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

Contact us

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its effective date.